Return, Exchange & Refund Policy

At Zora Plus, we want you to have a smooth and satisfactory shopping experience. Please read the following policy carefully before requesting a return, refund, or exchange.

Returns

Wearable Products

  • Return requests for wearable products must be submitted within 48 hours of receiving the order.

  • The product must be unused, unworn, and in its original condition.

  • The original packaging must be untorn, undamaged, and complete.

  • The customer will be responsible for sending the product back to our warehouse. Our team will provide the return address once the return request is approved.

  • Return shipping charges will be borne by the customer.

  • Once we receive the product, our team will inspect it to ensure that it meets the return conditions mentioned above.

  • If the product is approved for return, the full order amount will be refunded through the payment method provided by the customer, such as bank transfer, Easypaisa, or JazzCash.

  • Refunds will be processed within 7 working days after the returned product has been received and approved.

Electronic Products

  • Return requests for electronic products must be submitted within 48hours of receiving the order.

  • The product must be unused and in its original packaging and condition.

  • The customer will be responsible for sending the product back to our warehouse. Our team will provide the return address once the return request is approved.

  • Return shipping charges will be borne by the customer.

  • Once we receive the product, our team will inspect it to verify that it meets the return conditions.

  • If the product is approved for return, the full order amount will be refunded through the payment method provided by the customer, such as bank transfer, Easypaisa, or JazzCash.

  • Refunds will be processed within 7 working days after the returned product has been received and approved.

Damaged or Faulty Products

If you receive a damaged electronic product or a product with a fault, you must provide clear video proof within 48 hours of receiving the parcel.

The video should clearly show the product, its condition, and the issue you are reporting. Requests submitted after the 48-hour period may not be accepted.

in case of demage & faulty product zora plus will bear the shipping expense. Customer will send us the product and pay upfront courier charges 

  • The customer must send us a copy or clear photo of the courier receipt after shipping the product back to our warehouse.

  • Once the product is received and inspected at our warehouse, the applicable courier amount will be reimbursed along with full order amount to the customer's provided bank account, Easypaisa, or JazzCash.

Exchanges

Wearable Products

You are eligible for an exchange if you receive:

  • A damaged product

  • The wrong color

  • The wrong size

Exchange requests must be submitted within 48 hours of receiving the parcel.

Exchange Process

  • Contact our support team to submit your exchange request.

  • Once approved, our team will provide the warehouse address where the product needs to be sent.

  • For exchanges due to wrong size or wrong color, Zora Plus will bear the shipping expense.

  • The customer must send us a copy or clear photo of the courier receipt after shipping the product back to our warehouse.

  • Once the product is received and inspected at our warehouse, the applicable courier amount will be reimbursed to the customer's provided bank account, Easypaisa, or JazzCash.

  • The replacement product will be processed after the returned item has been received and approved.

Change of Mind — Size or Color

If you simply change your mind about the size or color you selected, an exchange may be requested within the applicable exchange period.

In such cases, the customer will bear the shipping expenses for sending the product back to our warehouse.

The product must be unused, unworn, and returned in its original condition and packaging.

Electronic Products

You are eligible for an exchange if you receive:

  • A damaged product

  • There is electric fault

Exchange requests must be submitted within 7 days of receiving the parcel.

Exchange Process

  • Contact our support team to submit your exchange request.

  • Once approved, our team will provide the warehouse address where the product needs to be sent.

  • For exchanges due to damage or electrical faulty product, Zora Plus will bear the shipping expense.

  • The customer must share a copy or clear photo of the courier receipt after sending the product back.

  • Once the product is received and inspected at our warehouse, the applicable courier amount will be reimbursed to the customer's provided bank account, Easypaisa, or JazzCash.

  • The replacement product will be processed after the returned item has been received and approved.

 

Refunds

Refunds are only processed after the returned product has been received and successfully inspected by our team.

If your return is approved:

  • The full eligible order amount will be refunded.

  • Refunds can be made through bank transfer, Easypaisa, or JazzCash, based on the payment details provided by the customer.

  • Refunds will be processed within 7 working days after the returned product has been received and approved.

  • Customers are responsible for providing accurate payment details. Zora Plus is not responsible for delays caused by incorrect payment information.

How to Claim a Return or Exchange

Follow these simple steps to submit your request:

Step 1 — Contact Us

Contact our support team through:

Email: zoraplus01@gmail.com
WhatsApp: +92 313 0516588

Please mention your order number and clearly explain whether you are requesting a return or exchange.

Step 2 — Share Proof

For damaged, defective, or incorrect products, share clear photos or a short video showing the product and the issue.

For electronic products with damage or an electrical fault, video proof must be provided within time window mentioned in policy.

Step 3 — We Review Your Request

Our team will review your request and confirm whether it is eligible under our Return & Exchange Policy.

If approved, we will provide you with the warehouse address and further instructions.

Step 4 — Send the Product

Send the product to the provided warehouse address according to the instructions given by our team.

The applicable return or exchange shipping charges will be handled according to the conditions outlined in this policy.

Step 5 — Inspection & Resolution

Once the product reaches our warehouse, our team will inspect it.

If the product meets the applicable requirements:

  • Return: Your eligible refund will be processed within 7 working days.

  • Exchange: Your replacement will be processed after the returned product has been received and approved.

  • Shipping reimbursement: Where Zora Plus is responsible for exchange shipping costs, the applicable courier amount will be reimbursed after verification of the courier receipt.

Important Notes

  • Return and exchange requests must be submitted within the time limits stated above.

  • Products must meet the applicable unused, original condition, and packaging requirements.

  • Items that have been used, worn, damaged after delivery, or returned without the required original packaging may not qualify for a return or exchange.

  • Zora Plus reserves the right to reject requests that do not meet the conditions of this policy.

  • For damaged or faulty electronic products, failure to provide the required video proof within 48 hours of receiving the parcel may result in the request being declined.

  • Please keep your courier receipt until your return or exchange has been fully processed.